Passport Onesource Outages

Medicare Plans
Carrier Name Downtime Other Payer Notes
Medicare Part A & B Every Mon 12am -  Mon 6am  
Military Plans
Carrier Name Downtime Other Payer Notes
TRICARE Sun 5am - Mon 8am  
Commercial Plans
Carrier Name Downtime Other Payer Notes
Aetna USHC Sun 2am - Sun 7am
Sun 8pm - Mon 6am
Tues 5am - Tues 6am
 
Amerihealth Sat 11:45pm - Sun 12noon  

Anthem

CA, CO, CT, ME, NH, NV, Medi-Cal, Unicare, and Medicare Advantage

No Scheduled Downtime  
BCBS FL

24x7

No Scheduled Downtime

Occasional random downtime
BCBS MA   Recycle at 9:20pm Sun
BCBS MI

Unavailable

Mon - Sat 1am - 7am CST
Sun 6pm - 7am CST

 
BCBS MS Mon 3am - 5am  
CIGNA

(270/271 Eligibility)

Sun 12:59am  - Sun 11am

(276/277 Claims)
Mon 11pm - Tue 8am
Tue 11pm - Wed 7am
Wed 11pm - Thur 8am
Fri 11pm - Sat 8am
Sat 5:30pm - Sun 4pm
Sun 9pm - Mon 8am

Chesapeake Life No Scheduled Downtime  
Coventry 24x7
No Maintenance
Includes:
Coventry Health and Life TN
Coventry Health Care Federal
Coventry Health and Life OK
Coventry Health and Life NV
EMPIRE BCBS Sat 6pm - Mon 7am  
GEHA - Government Employees Hospital Association Mon. 6am.-7am., 6pm-7pm.
Tue. 6am.-7am., 6pm-7pm.
Wed. 6am.-7am., 6pm-7pm.
Thr. 6am.-7am., 6pm-7pm.
Thr. 7p-11p Occasional.
Fri. 6am.-7am., 6pm-7pm.
Sat. 6am.-7am.
Sat. 6pm-7pm. Occasional
Sun. 2pm.-9pm.
Sun. 10pm.-10:45pm.
 
Health Net Northeast 24x7, No maintenance  
Horizon BCBS Daily 3am - 6am, Except Sun
1am - 6:40am
Sun 8pm - 11pm
 
HUMANA Sun 3am - 4am  
IBC Sat 2am - Sun 10am  
Kaiser Permanente
GA, N. CA, S. CA
No reported maintenance, however, payers tend to go offline on Sundays.  
Kaiser Foundation Health Plan No Scheduled Downtime  
Keystone Sat 11:45pm - Sun 12noon  
Mail Handlers 24x7, No maintenance  
Medical Mutual of Ohio Mon - Fri 5pm - 10pm
Intermittent Load Impacts
Sat 11pm - Sun 5am
Quarterly
Fri - Sun 5pm - 11:59pm
Mega Life and Health No Scheduled Downtime  
Mega Life Oklahoma City No Scheduled Downtime  
Mid-West National Insurance No Scheduled Downtime  
OXFORD Weekdays 7pm - 7am
Sat 7pm - Mon 7am
 
PACIFICARE
(CA, OK, OR, TX, WA)
Sun. 3am. - Sun. 3pm.
Mon. 6am. - Mon. 11am.
Wed. 1am. - Wed. 2am.
Fri. 2am. - Fri. 5am.
 
Passport Advantage Eligibility 2nd weekend of every month where unavailability will be between 1 hour and 2 days.  
Passport Health Plan Daily from 8pm. - 9pm. CT Weekend outages once per month with payer notification.  
Principal Financial Alternate Fri. 10pm. – Sat.1am.
Alternate Sat. 10pm. – Sun.1am.
 
Trustmark No Scheduled Downtime  
UHC

Normal business hours for 270/271 EDI processing are as follows: Mon.– Fri. 8 AM – 12 Midnight EST.

Saturday: 8 AM – 7 PM EST
Sunday: 8 AM – 5 PM EST

It has also been noted that in addition, certain applications may be unavailable every other week from 5:00 p.m. Saturday evening until 5:00 a.m. Monday.
UHC 278
Times Available
Monday through Friday:
8 am – 12 midnight EST
Saturday: 8 am – 7 pm EST
Sunday: 8 am – 5 pm EST
UHC admission notifications may be sent during these hours if all UHC systems are available.
Vista Health Plan No Scheduled Downtime  
World Insurance No Scheduled Downtime  
Medicaid Plans
Carrier Name Downtime Other Payer Notes
Arizona Medicaid Mon. - Fri. 6:00am - 7:30am.
Sat. 2:30am - 7:30am.
Sat. 6:00pm. - 1:00am.
Sun. 1:00am - 2:00am.
 
Connecticut Medicaid Daily 2:30am - 2:45am
Mon - Thurs 11:45pm - 12midnight
Wed 5am - 6:30am
Sun 5am - 7am
 
Florida Medicaid Sun 12am - Sun 5am  
Kentucky Medicaid Sat 8pm - 10pm
Sat 11pm - Sun 1am
 
Massachusetts Medicaid Tue 6am - 8am
Fri 6am - 8am
 
Mississippi Medicaid Sun 1am - 2am  
New Jersey Medicaid Daily 2am - 6am  
New York Medicaid Daily 1am - 3am
Sun 1am - 2am
 
Pennsylvania Medicaid Daily 2am - 7am
Sun 1am - 2am
 
South Carolina Medicaid 24x7
No Scheduled Downtime
 
Vermont Medicaid Sun 1am - 2am  

 

Revised December 4, 2013