IT Help Desk Services

Ensuring that all clients’ IT service issues are addressed quickly and efficiently is of paramount importance to us. It has been, and remains, the foundation in maintaining a strong working relationship with all of our clients and partners for over 20 years.

Our IT Help Desk team provides an unsurpassed level of support and attention to detail in tracking all Help Desk inquiries, carrier service issues, and customer service calls. Emergency outages and failure of services can quickly become a nightmare without a 100 percent commitment to response times and full service restoration.

Backed by nearly 20 years of proven experience, our IT Help Desk team effectively documents all Help Desk calls and manages response times to ensure clients’ service issues are triaged promptly and the issue is resolved as quickly as possible. Unanticipated outages and interruptions in service delivery can be damaging to your business and so timely service restoration is our commitment to you and our #1 goal.

Our IT Help Desk team is available 24/7/365 to assist all of our clients.

You can reach a member of our IT Help Desk Support team at:
Toll Free: 1-877-265-1939
Local: (203) 294-7394

If this is not of an urgent nature and can wait until next business day, or if you prefer a response via e-mail, please Connect with the ChimeNet Help Desk by clicking here.