Our Network Operations Center provides our technical staff the ability to monitor and support our telecommunications networks 24/7 for maximum uptime and optimal network performance.
Every managed Wide Area Network connection is monitored in real time by our industry-leading helpdesk software which pro-actively detects outages, issues and various performance anomalies that may occur with our clients’ private or public circuits.
When an issue is detected, an alert is immediately sent to our technical IT support team. A Helpdesk ticket is assigned to a network engineer to coordinate incident management, execute a root cause analysis and ultimately resolve the issue and restore the connection as quickly as possible.
If the severity of the issue warrants, our IT support staff can initiate an escalation processes with the carrier to elevate the issue to a higher tiered response. Once the issue has been resolved our staff then works cooperatively with the carriers to determine the root cause of the incident and then shares that information with the client.
By supporting the Cisco end point devices that terminate WAN circuits – end to end – our fully managed, turn-key wide area network services extend well beyond the support of the circuit alone.
We are an acknowledged leader in Wide Area Network solutions management with a successful track record of consistent, excellence results and exemplary customer satisfaction ratings.
We are the clear choice whenever the quality and performance of your WAN network cannot be compromised.